GB 10219-1988 油菜籽中油的芥酸的测定 气相色谱法
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来源:标准资料网
基本信息
标准名称: | 油菜籽中油的芥酸的测定 气相色谱法 |
中标分类: |
农业、林业 >>
经济作物 >>
经济作物综合 |
替代情况: | 调整为NY/T 91-1988 |
发布日期: | |
实施日期: | 1989-07-01 |
首发日期: | |
作废日期: | |
出版日期: | |
页数: | 6页 |
适用范围
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前言
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目录
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引用标准
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所属分类: 农业 林业 经济作物 经济作物综合
【英文标准名称】:Postalservices-Qualityofservice-Complaintshandlingprinciples;EnglishversionofDINEN14012:2009-04
【原文标准名称】:邮政服务服务质量投诉处理原则
【标准号】:DINEN14012-2009
【标准状态】:现行
【国别】:德国
【发布日期】:2009-04
【实施或试行日期】:
【发布单位】:德国标准化学会(DE-DIN)
【起草单位】:
【标准类型】:()
【标准水平】:()
【中文主题词】:售后服务;分类;补偿;投诉;消费者满意;定义;信函;邮寄;邮政;质量保证;质量控制;质量要求;服务;时间测量
【英文主题词】:After-salesservices;Classification;Compensation;Complaints;Customersatisfaction;Definition;Definitions;Letters(documents);Mail;Postaldelivery;Postalservices;Qualityassurance;Qualitycontrol;Qualityrequirements;Services;Timemeasurement
【摘要】:ThisEuropeanStandardspecifiescomplaintshandlingprinciplesrelatedtodomesticandinternationalpostalservices.Itappliestobothnationalandcrossborderservices.Attentionisgiventohowtohandlecomplaintsinmultipleoperatorsituations.Thestandardalsogivesguidanceforcompensationandredressprocedures.ThisEuropeanStandardmaybeappliedtoalltypesofpostalservicebothUniversalserviceandnon-universalserviceandbyalltypesofpostalorganizations.Itdefinesvarioustypesofcomplaintsandestablishesamethodologyforhandlingcomplaintsinordertoimprovetheservicegiventopostalusers.Italsogivesguidanceforcomplaintshandlingprocessestobesetupbypostalserviceprovidersinordertoimprovequalityofservice.ThisEuropeanStandardprovidesguidelinesbeyondtherequirementsgiveninISO10002andISO9001inordertoconsiderboththeeffectivenessandefficiencyofacomplainthandlingprocess,andconsequentlythepotentialforimprovementoftheperformanceofanorganization.WhencomparedtoISO9001,theobjectivesofcustomersatisfactionandproductqualityareextendedtoincludethesatisfactionofinterestedpartiesandtheperformanceoftheorganization.ThisEuropeanStandardisapplicabletotheprocessesoftheorganizationandconsequentlythequalitymanagementprinciplesonwhichitisbasedcanbedeployedthroughouttheorganization.ThefocusofthisEuropeanStandardistheachievementofongoingimprovement,measuredthroughthesatisfactionofcustomersandotherinterestedparties.Itshouldbenotedthatthenumberofcomplaintsreceivedmightnotberelatedtothelevelofservicegiven.Alargenumberofcomplaintsmayonthecontraryreflecttheeffectivenessofthepostaloperator'scomplainthandlingprocess.ThisEuropeanStandardconsistsofguidanceandrecommendationsandisneitherintendedforcertification,regulatoryorcontractualuse,norasaguidetotheimplementationofISO9001.InAnnexItherelationshipwiththesecondeditionofthisEuropeanStandardisexplained.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:48P.;A4
【正文语种】:英语